Frequent questions
We resolve the doubts that you have asked us most over time.
Jewelry
How do I know if the size is correct for me?
Discover our unique and elegant jewelry, each with its measurement specified in the product description.
Each bracelet, necklace and anklet comes with a delicate chain so you can adjust it to your size so you feel comfortable.
Below we indicate the standard measurements of:
- Bracelets: from 15cm to 17.5cm.
- Necklaces: 36cm to 38.5cm.
- Anklets: 21.5cm to 26.5cm.
If you prefer another size, you can contact us and we will make it personalized for you.
We have a size guide for rings. The available sizes are:
- Rings: 10 - 12 - 14 - 16 - 18.
If you have questions, you can contact us and we will help you find out your size.
What material is the jewelry made of?
Discover the timeless elegance of 925 Sterling Silver and semi-precious natural stones. Most models have the option of gold plating. In the description of each model we indicate which natural stones it is made with.
Can I bathe with the jewelry?
Yes, you can bathe with the jewelry without worries. In the case of Gold-Plated 925 Sterling Silver jewelry, it is advisable to avoid getting it wet to preserve its golden shine for longer. Exposing them to water will accelerate the loss of the gold color, giving way to the silver color of 925 Sterling Silver. You can see how to care for your jewelry here .
Can I personalize a piece of jewelry?
Of course! We love designing exclusive jewelry together. Get in touch with us and tell us what you are thinking about to make it a reality.
Can I order a jewel that is not on the website?
Yes, you can write to us and we will try to find the jewel you are looking for.
Is the price of the earrings per pair?
In the vast majority of earrings the price shown is for the pair. However, in the case of mini earrings it is possible to buy only one earring. You will see that in the product information you will have the option to select just one earring or the pair.
How do the jewelry arrive?
The jewelry in your order will arrive in a box with stickers and a polaroid of Menorca.
Buys
Where can I buy S'agoa jewelry?
You can find our collection on our website, in markets and at our points of sale .
Can I buy by phone?
Of course, we will be happy to help you choose. You can call us or contact us using WhatsApp at number 628 914 204 or by email at hello@sagoajewelry.com.
Have I placed the order correctly?
To ensure that the purchase has been made correctly, verify in your email that you have received the order confirmation. If you can't find the email in your inbox, check your spam or junk folder.
If you have not received it, please contact us by email at hello@sagoajewelry.com or call us at 628 914 204.
Will out of stock products return?
If you liked a product that is out of stock, do not hesitate to tell us .
Knowing that you like it, we will try to bring it back as soon as possible and let you know so it doesn't get away from you.
Will I receive exactly what I see in the photo?
Much, if not all, of our product collection is handmade. Its artisanal and natural origin means that no two products are identical and we love that the pieces are special to make you feel unique.
Can I cancel my order?
Yes, you can cancel your purchase by contacting us , as long as your order has not been shipped yet.
Can I make an exchange or return?
Yeah! You have up to 14 days to fall in love. If after this time it has not happened, you can make an exchange or return.
You can see all the information to manage it here .
Can I make an exchange or return of an online purchase in a physical store?
No, changes or returns of purchases made online must be processed in the same way.
You can see all the information to manage it here .
What can I do if my purchase arrives defective?
We are very sorry that you did not receive your purchase in perfect condition.
Please write to us at hello@sagoajewelry.com with your name, order number, your email and a photograph showing the defect.
We will quickly contact you to arrange the exchange, whenever available, or the return.
How I can pay?
Through the website you can pay using PayPal, credit card, Klarna, Google Pay, Apple Pay, Shop Pay or Amazon Pay.
Do you gift wrap?
Yes, and we love being accomplices in giving gifts!
You have the option to dedicate a message to it by adding it as a note to the order on the final cart page.
I have not received the order confirmation email.
If after placing your order, you have not received an email confirmation and you have also checked your spam and junk mail folder, contact us and we will inform you as soon as possible.
Shipping
Where do you ship to?
To all the world! You can see the list of countries here . If you don't see yours, you can contact us to find the best transportation solution.
Do you ship to the Canary Islands, Ceuta and Melilla?
Of course!
How much time will the order last?
It depends on where we send it.
- Shipments to Spain usually arrive in 2-3 working days. If you need it sooner, you can order express and you will receive it in 24-48 hours.
- International shipments usually arrive in 4-10 business days.
If you want to know all the information related to shipping times, you can check here .
How much is the shipping?
It depends on where we send it. It is calculated automatically in the purchasing process.
You can see the price list here .
Through which transport company is the order sent?
We work with various transport companies such as MRW or GLS for national shipments and Correos for international shipments.
Can I see the shipping status?
Of course, once we have the shipping tracking number, we will send you a link so you can track your purchase in real time.