JEWELS
How do I know if the size fits me?
Since every model may be a different size, the description of every product indicates the size of the specific jewel.
Bracelets and necklaces bring a chain so that you can adjust the jewel to your liking.
Rings work with sizes and we have arranged a guide of sizes for you to confirm your size.
Can I swim with jewels?
With 925 Silver jewels, yes!
If they turn darker, you can clean them and get them brand new.
With gold-plated 925 Silver jewels, better not to.
Exposing them to water accelerates the gold color loss, giving place to the silver color of 925 Silver.
You have all the information about how to take care of jewels here.
Can I customize a jewel?
Of course! We love creating unique jewels.
Get in touch with us and explain us what you have in mind, we want to make it come true.
DELIVERY
Where do you ship?
From Minorque we get everywhere.
If you cannot find your country on the list, get in touch with us and we will solve it out.
How long delivery takes?
It depends on where we are sending it.
Shipping to Spain tends to take between 4-5 working days.
International shipping usually takes between 4-9 working days.
To know all the information regarding the delivery times, you can check here.
How much is the shipping?
It depends on where we are sending it.
You can see the price list here.
ORDER
Can I buy at a physical store?
Yes, you can find S'agoa jewels in different stores.
Find here the nearest one.
Can I place an order by phone?
Of course!
You can call us, write us on WhatsApp at 628 914 204 or email us at hello@sagoajewelry.com.
We'll help you choose.
Have I placed an order correctly?
In order to make sure that your order has been placed correctly, verify you have received an order confirmation on your email.
If you cannot find the email in your entry box, check the spam folder.
In the case you have not received it, please get in touch with us via email at hello@sagoajewelry.com or call us at 628 914 204.
Will you restock sold-out products?
If there is a product you have loved and it is out-of-stock, do not hesitate to tell us.
Knowing that you like it, we will try to restock it as soon as possible and let you know.
Will I receive exactly what I see in the picture?
Almost all products of our collection are handmade.
Its artisan and natural origin imply that there are no two identical products.
We love that the pieces are especial to make you feel unique.
Can I cancel my purchase?
Yes, you can cancel your order getting in touch with us, as long as your order has not been shipped yet. So hurry up!
Can I make an exchange or ask for a refund?
Yes, you have up to 14 days to fall in love.
If after this time it has not happened, you can make an exchange or ask for a refund.
You can get all the details to manage it here.
Can I make an exchange or ask for a refund of an online purchase at a physical store?
No, exchanges or refunds of online purchases need to be handled also online.
You can see all the information about it here.
What can I do if the package arrives in a bad condition?
We apologise! We are really sorry you have not received the package in perfect condition.
Please, write us at hello@sagoajewelry.com with your name, order number, your email and a photo where we can see the fault.
We will quickly get in touch with you to make an exchange, as long as stock is available, or make a refund.
How can I make the payment?
We offer diverse payment options: credit/debit card, Bizum or banking transfer.
Can you wrap as a present?
Yes, we love being part of surprises!
If you want us to wrap your order as a present, please mark the option before placing your order.
If you want to send a message to this person, add it in the observations field.
COLLABORATIONS
I have a store and I would like to sell S'agoa jewels.
It makes us so happy that you have liked our Mediterranean style.
Get in touch with us, we will be pleased to get to know you.
Any other question?